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E-LOAN is a nationwide financial services company that is dedicated to providing consumers with a simple, easy and open way to obtain high yield savings accounts and CDs. Our web site also provides access to several preferred, nationally recognized lending partners that may be able to assist you in obtaining a loan that meets your financial needs. Since its launch in 1997, E-LOAN has drawn upon its pro consumer values to deliver our customers the best online experience possible.

Mortgage Questions

Who should I contact once my loan is in process?
Please contact the trusted service provider you were referred to directly for information concerning any and all loans in process. Detailed contact information for each provider can be found on their respective websites.

Who do I contact for general information and questions on using E-LOAN's services?
If you have any inquiries, please call 1-888-533-5333.

What kind of documentation will I need to provide for verification?
The actual documents you will need to provide will vary based on your situation.

On a purchase loan, is there someone who will work with my Real Estate Agent?
Yes. Each loan is assigned to one trusted provider who will work with you until you close, he or she will be able to assist you or your Real Estate Agent at any time.

Is there any cost to apply?
No! E-LOAN trusted providers do not require an up-front fee to submit an application and begin the loan process.

Do I have to have an impound account?
Impound accounts are required by lenders in most states, particularly when the amount you are borrowing represents a large percentage of the property's market value. When an impound account is required by the lender, you can often waive the use of an impound account for the hazard/homeowner's insurance and property taxes for a fee. However, you will always have to prepay your mortgage insurance payments (if any) into an impound account. In most states, once you submit a loan application we can help you determine if you will need an impound account.

You will need a mortgage insurance impound account if your loan-to-value ratio
(loan amount divided by property value) is greater than or equal to 80%.

What is my loan rate and when is it confirmed?
Interest rates fluctuate daily, so the rates available when you apply may be different than the rates available when you decide to lock your interest rate. By locking, you protect your selected rate for a stated period regardless of market fluctuation. Once your rate is locked, you will receive a lock confirmation stating the rate and terms that you have protected.

Can I change my application after I've submitted it?
Yes. Changes can be made at any time until you lock your interest rate. However, be aware that any changes may delay the closing date or affect your loan costs.

When can I lock my interest rate?
Your loan consultant will review your application and credit information in order to determine whether you can request a rate lock. Once they determine that you are eligible your loan consultant will contact you so that you can lock at your convenience. Please note that you must specify a property address in order to lock.

Source : http://www.eloan.com